sales-documents-and-forms
Pre-Order Terms Template
Use our free Pre-Order Terms template to set clear rules for taking pre-orders, including payment timing, delivery estimates, cancellations, and refunds. Customize product details and timelines — then download and print instantly.
PRE-ORDER TERMS TEMPLATE FAQ
What are pre-order terms?
Pre-order terms are the rules that apply when customers buy a product before it is available for immediate shipment or delivery. They explain when payment is collected, the estimated delivery timeline, how delays are handled, and what options customers have to cancel or request a refund.
When should you use pre-order terms?
Use them any time you accept pre-orders for new product launches, limited runs, backordered items, or crowdfunded-style releases. Clear terms reduce disputes, chargebacks, and confusion about delivery expectations.
What should be included in pre-order terms?
Most pre-order terms include: eligibility and acceptance, pricing and taxes, payment timing (deposit vs. full charge), delivery estimates and how changes are communicated, cancellation/refund rules, order limits, changes to products, and limitations of liability. This template includes optional clauses for deposits and for shipping delays.
How do refunds and cancellations usually work for pre-orders?
Refund rules depend on your business model and local consumer laws. Many businesses allow cancellations up to a certain point, especially if the ship date changes, while others make deposits non-refundable. The key is clear disclosure before purchase and consistent enforcement.
How should you handle delayed shipping or product changes?
Pre-order terms should clarify that delivery dates are estimates, explain how customers will be notified of changes, and give customers options if there is a material delay (such as canceling or receiving store credit). This helps maintain trust even when timelines shift.
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