Cloud Hosting Agreement Template

CLOUD HOSTING AGREEMENT TEMPLATE FAQ

What is a cloud hosting agreement?

A Cloud Hosting Agreement is a contract between a hosting provider and a customer that defines the cloud services provided (compute, storage, networking, managed services), service levels (uptime and support), pricing, security responsibilities, and limits of liability.

What should be included in a cloud hosting agreement?

Common terms include: service description, provisioning and changes, uptime/service credits, maintenance windows, support response times, customer responsibilities, data security, incident notification, acceptable use, backups and disaster recovery, IP rights, confidentiality, fees and billing, and termination/transition.

Who is responsible for cloud security — the provider or the customer?

Often it’s shared. Providers typically secure the underlying infrastructure, while customers secure applications, user access, and configuration. This template includes a “shared responsibility” section so roles are clearly assigned.

Should the agreement include a service level agreement (SLA)?

Yes, if uptime and support commitments matter. Many agreements include an SLA section with uptime percentage, how it’s measured, and service credits. This template includes a simplified SLA you can customize.

How should incident response and data breach notice be handled?

The agreement should define incident reporting timelines, communication channels, and what assistance the provider will offer. This template includes a basic incident notice clause and optional security exhibit references.

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