Cancellation Policy Template

CANCELLATION POLICY TEMPLATE FAQ

What is a cancellation policy?

A cancellation policy explains the rules customers must follow to cancel an appointment, booking, service, subscription, or event. It tells customers how to cancel, how much notice is required, whether they can reschedule, what fees may apply, and when refunds or credits are available.

When should you publish a cancellation policy?

You should publish it before customers book or pay — such as at checkout, on booking pages, and in confirmation emails. Clear notice helps reduce disputes and makes the policy easier to enforce.

Can you charge a cancellation or no-show fee?

Often yes, if the fee is disclosed clearly in advance and applied consistently. Fees are commonly used to cover reserved time, staffing costs, or non-refundable vendor costs. Some locations may have restrictions, so businesses should align their policy with local laws.

What should be included in a cancellation policy?

Most policies include cancellation deadlines, rescheduling rules, refund or credit rules, no-show rules, how customers can cancel, how refunds are issued, and special circumstances (like weather or emergencies). This template includes optional clauses you can customize.

How do you make a cancellation policy enforceable?

Make it easy to find, use plain language, disclose it before payment, and keep proof that customers agreed to it (checkbox at checkout, booking confirmation, signed service agreement). Keep records of cancellations and any refunds/fees charged.

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